Temporary Refund Policy due to government-imposed restrictions. If your event is cancelled due to government-imposed restrictions you are entitled to either a refund or a credit, or if you wish to reschedule we will place you on the top of the waiting list.
Things happen, we understand. If you do wish to cancel, please be mindful that we do not offer cash or bank refunds. Instead, we offer a credit for the full amount to spend on another masterclass or to use at our online store.
If you cancel less than 24 hours before the booking or do not show up, unfortunately, due to limited capacity no refund will be given.
In our best attempts, we want to be as accommodating as possible, however, our Cancellation Policy is firm.
Transferring your Booking
You can choose to re-sell your seat/ booking or you can transfer it to someone else to avoid cancellation penalties.
If you would like to transfer your booking at no cost – please email us AFTER you have nominated the person taking over the seat/booking with:Your Order #Full Name of the new attendeeEmail of the new attendeeMobile # of the new attendeeEmail: firstname.lastname@example.orgOnce we have transferred the booking/seat/s we will confirm receipt of the transfer with you and the new attendee by email.